THE NEXT GENERATION of

Accounts Receivable Software

— For Call Centers & Collection Agencies

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Built for the Future

AN All-in-one Solution with unparalleled Efficiency!

ARTrail® can take your  accounts receivable practices into the 21st century with its modern user interface and comprehensive functionalities. Fully customizable, it offers agencies full control over their processes.

ARTrail® features a consolidated workspace that puts all of an agent’s needs inside a single window. Coupled with real-time reporting, this promotes accounts management efficiency and faster service for an improved consumer experience.

ARTrail® also includes specialized online portals to manage efficient communication with debtors and clients, as well as plugins that enable multi-channel communications (dialer, texting, live-chat).

ARTrail® was built to be a flexible solution that can evolve with the unique needs of the modern AR practice. With endless options for customization, it adapts to the way you want to do business

ARTrail® Features

Features

You won't find anywhere else. 
Client Portal
Consumer Portal
Credit Reporting
Data Integration
Data Vendor Integration
Dispute & Compliance
Document Management
Legal Management
Workflows

Clients Testimonials

THis is why we do what we do.
ARTrail® has made it easy for our agency to execute its business plan because of the many tools its brought to the table. I wouldn't hesitate to recommend it.

— Scott Purcell, Past President, Professional Credit & Current President of ACA
Scott Purcell, Past President, Professional Credit & Current President of ACA
Scott Purcell, Past President, Professional Credit & Current President of ACAPast President, Professional Credit & Current President of ACA
No matter how great a platform is, if it doesn't have an A+ team in place to support it, it isn't all that good. You have a great team!

— George Bressler, CEO, GB Collects
I'm very impressed with ARTrail® and its flexibility & capabilities, and I'm an especially huge fan of ARTrail's standard Data Integration tool, RoboDX™.

— Ralph Hall, VP of Implementation & EDI, Professional Credit
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Client Portal

Clients have unlimited access and management capabilities of their own accounts through the Client Portal. A simple search allows Clients to retrieve all of the information for a single account, make payments, and request a hold or cancellation. Adjustments can be made within this screen and related accounts are linked together, for a complete depiction of all debts. All of a Client’s account management needs are accessible from a clear-cut side menu.

Account Maintenance

  • Enter new accounts
  • View submissions
  • Place holds
  • View requested holds
  • Access acknowledgement reports

Payments

  • Report and adjust payments
  • View previous, pending or payment adjustments

Cancellations

  • Report and adjust payments
  • Request reports on pending or prior payments

Work Queues

  • Address information requests
  • View pending direct payments

File Transfers

  • (EDI) Transfer large batches of accounts

Reports

  • All necessary reports in one place: Actuary, inventory, payments, status codes, trusts and more.

Stay in Touch

  • Clients will feel like communication channels are always open with the secure email and live chat features.

Consumer Portal

After securely logging in with a personal pin number, a consumer can see all of their account details in one screen. Consumers are given options to view, pay, or discuss their account.


Consumer Benefits include:
• Secured email communication
• Live chat feature
• View and Print account statements
• Make payments
• Simple dispute function
• Update contact information
• Accessible mobile application

Customizable: Additional customizable options are available for any consumer resources you may want to add such as how-to videos or articles about debt repayment strategies. Agencies can even customize specifics for individual accounts, like to temporarily withhold payments from accounts with pending legal actions. Custom options are just another way the consumer portal streamlines tedious tasks and cuts down on unnecessary consumer calls so agents can direct their attention to more important priorities.

Credit Reporting

Credit reports provide the collection industry with essential information on consumers as well as legal protection that can aid you in settling old accounts without hassle. Because credit reporting is such a powerful tool to minimize loss and expedite recovery, it is imperative that agencies are attentive and compliant with their reporting.

ARTrail® puts all of your agencies reporting needs inside of one convenient tab. With all of the information displayed plainly in one place, the reporting process is straightforward reducing the likeliness for error. Each field is clearly labeled in working order including the account’s current status and the last report date, taking the guesswork out for agents and ensuring complaint reporting practices.

Data Integration

RoboDX™ is a single application that tackles the five major data management needs of your business; ETL, integration, big data, secure file sharing, and reconciliation. RoboDX™ eliminates the need for third-party tools and time consuming data conversion efforts alleviating mundane back office tasks for you and your clients. RoboDX™ expedites data integration by automatically converting large quantities of data to the format of your choice.

Real-Time ETL

Extract, transform and load your data in real-time. Typically ETL tools function periodically, creating small batches of usable data every few hours as scheduled. RoboDX™ works in real-time, avoiding any delay in operations and allowing you to address any minor complications before they develop into major issues affecting a large volume of data.

Built-in data profiling software analyzes files for problematic attributes before they enter your data stream.

Added Security

RoboDX™ ensures your data is safe. Unlike other data integration systems, RoboDX™ keeps your data on premise and therefore within your control. A two-layer encryption process protects the integrity of confidential data and file can only be accessed through a secure file transfer program. Because your data environment is subject to government regulation, RoboDX has included additional security and auditing controls.

Data Vendor Integration

Today’s modern agency has access to a wealth of commercial and public data available to assist in the recovery of an obligation. ARTrail® provides the flexibility necessary to allow you to implement data vendors and resources of your choosing through our Data Vendor module. This module’s built-in workflow feature also enables you to create Waterfall workflows to maximize your data investment.

Dispute / Compliance

ARTrail’s integrated dispute module allows for streamlined management of disputes to help your agency stay in compliance with consumer-protection laws.

Staying on top of disputes is a top priority. The consequences of non-compliance can have steep monetary costs in addition to creating reputational damage with clients, suppliers, and partners.

Our dispute module makes it easier to demonstrate your agency’s commitment in managing disputes and efficiently processing the related information so that you can provide consistent customer service.

Document Management

Unlimited document sizes, formats, and storage capacity.
Docutrail® is a powerful integrated management system that ensures your documents are handled securely within compliance standards. Supplementary encryption options and administrative controls limiting user-access offer an additional layer of file security. Using the NoSQL platform for image archival and limiting the use of MySQL gives Docutrail® superior performance ability.

Sharding Support
The support for “sharding” is an essential feature of Docutrail®. Databases with a large volume of data sets and transactions per second can challenge a server’s capacity. “Sharding” is the process of storing sizable data sets over multiple servers (or “shards”). This reduces index size, resulting in increased search, retrieval and performance ability. Each shard represents an independent database, and collectively the shards make up a single logical database.

Big Data
Big Data is a large volume of complex data in a variety of formats which flows into your business in the form of raw information daily. Big Data is important to businesses in a number of ways by providing an opportunity for analysis which could produce key insights to practices, procedures and the minds of the consumer. For this reason the storage and management of Big Data is crucial. Docutrail® provides NoSQL and distributed database support, synchronizing data across multiple servers. A replication feature provides redundancy and increases data availability with multiple copies across different database servers.

Optical Character Recognition
Docutrail® is equipped with optical character recognition for organizations that scan documents in quantity on an ongoing basis. The OCR feature can read image-document text and file them to your database with a single click saving your business valuable time and resources.

Legal Management

Auto Generate Documents
ARTrail® includes an incorporated Legal Management System that puts all of your legal resources in one place. Within the system a detailed workflow auto-generates documents and fees cutting down on tedious back office processes.

Preformatted Documents
All necessary documents are pre-formatted and organized by state and county jurisdictions. It’s easy to create new rules and actions to compensate for evolving procedures inside of this feature. Thorough monitoring can be achieved in the accessible dashboard. See processed, failed, or pending workflows in one place, search by date with the calendar feature and view workflows in your preference of either log or graphical formats.

Easy Access
Since the LMS is integrated with ARTrail®, you can easily access consumer information from either the “Legal” tab in the account screen or from within the LMS screen in the drop down menu. This eliminates any “hunting” for account information, making it easier to update and recover. The “History” tab gives you important details on previous legal actions including garnishments.

An Index of Essential Legal Functions
The LMS menu indexes a number of essential legal functions for convenience. Here you can find a master list of garnishee information, an attorney library, and even a “worklist” that provides detailed instructions for engaging with the existing legal workflow.

An Index of Essential Legal Functions
The LMS menu indexes a number of essential legal functions for convenience. Here you can find a master list of garnishee information, an attorney library, and even a “worklist” that provides detailed instructions for engaging with the existing legal workflow.

Summary: ARTrail’s built-in LMS is just another way that ARTrail® has consolidated all of your agency’s needs for more effective operation. Like many other components of ARTrail®, the LMS also offers additional protections for your business. Features like legal alert settings notify your team when important deadlines are approaching or consumer responses have been generated, so you can stay on track. Our LMS workflow even manages the appropriate fees and automatically updates account balances.

Workflow

Simple Customization
Creating and editing workflows is simple inside an attractive graphical interface. Editing is quick and straightforward, with a convenient tool-box feature and drag-and-drop capabilities. Options for customization are limitless – You can create custom nodes with the click of a button.

Controller Dashboard
ARTrail’s workflow module has its own dashboard, which provides you with the ability to monitor processed, failed, and/or pending workflows – All in one place! You can search by date using the calendar feature and view workflows in your preference of either log or graphical formats.

Advanced Query
An advanced query system gives you more control. ARTrail® has simplified the query process so you no longer have to employ difficult code language to run complex queries. And it’s fast! A superior processing speed means you get results in an instant.

Integrated Communication
ARTrail’s intelligent workflow communicates with the other integrated systems. Automatically linking back end processes with your workflow eliminates time consuming tasks. That’s why ARTrail® has included additional applications for document, data and compliance management.